Privacy Policy

Because Papagayo is a children’s brand, I would explicitly state that the store and mailing list are intended for adult purchasers. COPPA applies when a site directed to children under 13—or a general-audience site with actual knowledge—collects personal information from children under 13. 

Effective Date: August 2, 2026

Papagayo respects your privacy. This policy explains what information we collect through our website, how we use it, and the choices available to you.

Information We Collect

We may collect information that you voluntarily provide when you:

  • place or attempt to place an order;

  • subscribe to our mailing list;

  • submit a contact form;

  • request customer support;

  • participate in a promotion or other website feature.

This information may include your name, email address, telephone number, billing and shipping addresses, order details, and the content of messages you send us.

Our website may also automatically collect technical information such as your IP address, browser type, device information, pages visited, referring website, and cookie or analytics data.

Payment information is processed securely by our third-party payment provider. Papagayo does not receive or store your complete payment-card number.

How We Use Information

We may use personal information to:

  • process, fulfill, and deliver orders;

  • send order confirmations, shipping updates, and customer-service messages;

  • respond to questions and requests;

  • manage returns, cancellations, and refunds;

  • send marketing emails when you have chosen to subscribe;

  • operate, maintain, secure, and improve the website;

  • prevent fraud or misuse;

  • comply with legal, tax, accounting, and regulatory obligations.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the message.

How We Share Information

We may share information with service providers that help us operate the business, including:

  • Squarespace, which hosts and operates the website;

  • our payment processor;

  • shipping and fulfillment providers;

  • email and marketing-service providers;

  • analytics, security, accounting, and professional-service providers.

These providers receive information only as reasonably necessary to perform their services.

We may also disclose information when required by law, to protect our rights or customers, or in connection with a sale, merger, reorganization, or transfer of the business.

We do not sell personal information in exchange for money.

Cookies and Analytics

Our website may use cookies and similar technologies that are necessary for checkout, security, site operation, analytics, and selected marketing features.

Where required, visitors may use our cookie banner or preference settings to accept or reject optional cookies. Squarespace notes that websites may need a cookie banner depending on the laws applicable to their visitors. 

Children’s Privacy

Although Papagayo creates books for children, this website, online store, contact forms, and mailing list are intended for parents, guardians, educators, librarians, and other adults.

We do not knowingly collect personal information directly from children under 13. Children under 13 should not submit personal information, create an order, join the mailing list, or contact us without the involvement and consent of a parent or legal guardian.

If you believe a child has provided personal information to us, please contact info@hellopapagayo.com so we can review and delete it where appropriate.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfill orders, provide support, maintain business and tax records, resolve disputes, enforce agreements, and comply with legal obligations.

Your Choices and Rights

Depending on where you live, you may have the right to request access to, correction of, or deletion of certain personal information. You may also have the right to object to or restrict certain uses of your information.

To submit a request, email info@hellopapagayo.com. We may need to verify your identity before completing the request.

External Links

Our website may contain links to Instagram, TikTok, charities, marketplaces, or other third-party websites. Their privacy practices are governed by their own policies, and Papagayo is not responsible for their content or practices.

Changes to This Policy

We may update this Privacy Policy as our website, services, or legal obligations change. The current version and effective date will be posted here.

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